Insurance claims

At Sompo, our claims team is an integral component of the underwriting process, and we align our claims professionals with each of our specialty product lines and geographies.

Sompo’s insurance claims professionals work with our underwriters, risk control specialists and distribution partners to build a collaborative relationship with each insured to understand our clients’ changing needs.

  • Claims professionals and service teams are assigned to each account at the start of our partnership.
  • We ensure timely and responsive claims service for each client by taking a proactive approach and working with our insureds and business partners to achieve the best possible resolution.
  • We provide valuable insights to our clients, distribution partners and underwriters on trends and emerging risks by monitoring developments across our clients’ portfolios and  the market.
  • 700+

    In-house insurance claims professionals (serving North America, International Markets, and AgriSompo).

  • 90+

    Attorneys on staff, including all members of the US, UK and Bermuda professional lines, healthcare and environmental teams.

  • 20

    Average years of experience across product lines.

Global claims leaders

Our claims professionals have extensive industry and product knowledge and are held to the highest standards in the industry.

Extensive resources and global network

  • We maintain strategic partnerships with top law firms across our product lines, offering our clients comprehensive and cost-effective litigation management. 
  • We are trusted advisors to our clients, bringing knowledge of the nuances of each particular jurisdiction.
  • Our global network of claims professionals ensures that every account, whether small business or large corporation, has a primary contact to coordinate claims handling across geographies and coverages.
  • As needed, we partner with specialized claims consultants to ensure that no matter how complex a client’s claim may be, the proper technical expertise is employed to analyze and resolve the loss.

Claims

Our insurance claims approach

  • Fair and appropriate outcomes for our insureds
  • Efficient service, timely responses and fast payment of covered claims
  • Value-added expertise from product and industry specialists

Case studies

Explore real-world claims scenarios that demonstrate how our teams navigate complexity, manage risk and deliver fair, timely outcomes. These snapshot case studies highlight our expertise in coordinated claims handling, technical analysis and client support across a wide range of loss events.

Downloads

Explore our claims brochures across global, North America, UK and Europe, and Multinational markets, highlighting our expertise, approach and capabilities in delivering consistent, high-quality claims service.

What our clients are saying about our insurance claims expertise….

It’s rare to find a company that you feel comfortable recommending, with no hesitation, to anyone you meet, and I wanted to say thank you for that. This entire team at Sompo – from the claims specialists to the underwriters, consistently show a broad wealth of knowledge across all industries that we touch; from a brokers perspective, that ability to provide expert, fair recommendations is invaluable.

International Insurance Executive

Just a short note to thank you and Sompo for your professionalism in settling the recent Liability claims with [our company]. The claim was both large and complex and found your assistance and professionalism refreshing in an insurance environment which is at times very testing. Overall Sompo’s fairness and transference has been very well regarded by myself personally and by [our company] on a commercial basis. We look forward to continuing our relationship with you and Sompo for many years to come.

Top 100 Upstream Energy and Basic Materials Company, Global 2000 Forbes List

The job being done is strikingly better than anyone I have ever worked with in a similar position, at any market…at every turn [our claims handler] has not only been willing to go above and beyond, but done so without even needing to do so as the claim was already being handled so well.

Excess & Surplus Broker